Our client is a US giant manufacturing company with a worldwide brand recognition. Due to their expansion plan in 2010, they are currently looking for a professional with a strong knowledge and experience in handling the customer service aspect of the manufacturing industry to fill a vacant position as Customer Service Manager.
Requirements:
Proven ability and previous experience to:
- Provide outstanding customer services
- Develop and train work force, build relationships, utilize skills of workforce most appropriately manage front end operations effectively
- Process information/merchandise through computer system and register system
- Design and develop customer service procedures, policies and standards
- Train staffs to deliver a high standard of customer service
- Lead or supervise a team of customer service staff
- Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Qualifications:
- Minimum of 5 (five) years managerial experience in handling customer service department, preferably from the manufacturing industry
- Holds a minimum of Bachelor Degree from a reputable university
- Ability to manage complex operations, processes and multiple assignments
- Ability to manage staff in a people focused manner
- Strong analytical and problem solving skills and the ability to successfully interact with staff and internal partners to problem solve to achieve goals
- Excellent communication, organizational, motivating and planning skills
- Computer literate in Microsoft Office & SAP is an absolute must
Work Location:
- Bogor (West Java)
Remuneration:
- Negotiable
How to Apply:
- Submit your latest CV (in English) in MS Word format by clicking this link
- Qualified candidates are encouraged to apply before April 5, 2010
- Only shortlisted candidates would be notified for a preliminary interview
Career Level: Manager
Industry: Manufacturing
Location: Bogor
Employment Type: Permanent
Consultant In-charge: Estikawati B. Fajar
